Responsible Gaming
at bdbajer

1 Our Commitment to Safe Play

bdbajer was built for the Bangladesh market with a clear founding principle: gambling should be entertaining, not harmful. We offer live baccarat, Hi-Lo, Monster Hi-Lo, slot games, and cricket betting on BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures — but none of those products are worth anything if they cause harm to the people who play them.

Responsible gaming is not a legal checkbox for us. It is an active, ongoing programme that spans player verification, account tooling, staff training, and third-party support partnerships. Every policy described on this page is currently live and enforced on the Platform, not aspirational language.

We hold ourselves to three core responsibilities as an online gaming operator serving players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar:

• Prevention: Making it as easy as possible for players to stay in control before a problem develops — through friction-reducing limit tools, clear spend summaries, and session time tracking.
• Early intervention: Identifying patterns of behaviour that may indicate emerging risk and proactively reaching out to affected players with information and support options.
• Access to help: Ensuring that any player who recognises they need support can quickly find a clear pathway to professional assistance — via bdbajer's own support team or external organisations.

2 Age Restriction & Verification

Gambling is strictly for adults. bdbajer enforces an absolute minimum age of 18 years for all account holders. This rule applies regardless of the game type, the deposit amount, or the promotion in question — there are no exceptions.

2.1 Registration Check

At the point of registration, every applicant must confirm their date of birth and agree that they are aged 18 or above. Any account where a false date of birth is provided will be suspended immediately upon discovery, and any outstanding balance may be withheld pending investigation.

2.2 KYC Age Verification

Before a first withdrawal is processed — and in some cases before a first deposit is approved — bdbajer requires identity document verification. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport
• Driver's licence issued by BRTA (Bangladesh Road Transport Authority)

All documents are reviewed by our KYC team within one business day. Accounts that fail to submit satisfactory age-verification documents within the required timeframe will be restricted from further deposits and withdrawals until verification is complete.

2.3 Protecting Minors

If you are a parent or guardian and you believe a minor in your household may have accessed bdbajer, please contact us immediately at [email protected]. We will conduct a full account investigation and, where confirmed, permanently close the account and return any deposited funds via the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer as applicable).

3 Player Protection Tools

bdbajer provides a suite of account management tools that put you in control of how you engage with the Platform. All tools are accessible from your account settings without needing to contact support first — though support is always available if you need guidance on using them.

4 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to a player who feels that gambling is no longer under control. Activating self-exclusion at bdbajer results in the full suspension of your account for the duration you choose — with no loopholes, no re-activation requests accepted during the active period, and no promotional communications sent during or after the exclusion period unless you have explicitly re-opted in at a later date.

4.1 Available Exclusion Periods

• 6 months — A medium-term break suitable for players who want time to reassess their gambling habits with support.
• 1 year — A longer structured break recommended when finances or relationships have been affected.
• 2 years — An extended exclusion for players who want a prolonged and firm boundary.
• Permanent — A lifetime ban from the bdbajer Platform. This is irreversible under all circumstances, including legal name changes or new contact details.

4.2 What Happens During Self-Exclusion

• Your account is locked immediately — no deposits, bets, or game sessions are possible.
• Your account is removed from all marketing and promotional lists with immediate effect.
• Any remaining withdrawable balance is paid out to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• If you attempt to create a new account during the exclusion period, bdbajer will close it upon detection and return any deposited funds.

4.3 How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via account settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps. The exclusion is applied within 60 seconds of confirmation.
• Via email: Send a request to [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Include the period you wish to be excluded for. Our team will apply the exclusion within 4 hours of receiving your email, 24 hours a day, 7 days a week.

5 Recognising Problem Gambling

Problem gambling does not always feel like a problem from the inside. It often develops gradually — what begins as entertainment can shift into compulsion over weeks or months. Being aware of the warning signs is the first step toward addressing them.

The following are commonly recognised indicators that gambling may be becoming harmful. If you recognise several of these signs in your own behaviour, we encourage you to use bdbajer's responsible gaming tools and to consider reaching out for professional support.

• Spending more money on gambling than you originally intended or can afford to lose.
• Gambling with money that was set aside for essential expenses such as rent, food, or transport in Dhaka or other cities.
• Chasing losses — placing larger or more frequent bets in an attempt to recover money already lost.
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• Feeling anxious, irritable, or restless when you are unable to gamble or when you try to cut back.
• Gambling as a way to escape stress, emotional problems, boredom, or financial worry.
• Neglecting work, study, family responsibilities, or social relationships because of gambling time.
• Borrowing money from others — or taking out loans — specifically to fund gambling activity.
• Repeated unsuccessful attempts to cut down or stop gambling entirely.
• Feeling guilt, shame, or depression after a gambling session, but returning to gambling soon afterwards.

6 Self-Assessment Questionnaire

The following questions are adapted from widely used gambling harm screening tools. Read each question honestly and consider whether it applies to your behaviour over the past 12 months. If you answer "yes" to three or more questions, we strongly encourage you to use bdbajer's player protection tools and to seek independent support.

7 Support Resources & Help

bdbajer is an online gaming platform, not a mental health service provider. While our support team is trained to recognise distress and to respond with empathy, we recognise that professional guidance is irreplaceable for players who are dealing with gambling-related harm.

We have compiled the following resources for players in Bangladesh and internationally who are seeking support. All are free to access and staffed by trained counsellors.

8 Contacting bdbajer Support

If you have concerns about your own gambling behaviour, or about someone you know who plays on bdbajer, our support team is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled with complete confidentiality by trained staff members.

8.1 How to Reach Us

• Email: [email protected] — please use the subject line "Responsible Gaming" so your message is prioritised.
• Response time: Within 2 hours for urgent responsible gaming requests; within 24 hours for general enquiries.
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

8.2 What to Expect When You Contact Us

When you contact bdbajer about a responsible gaming concern, you will be connected with a support agent who is trained in responsible gambling practices. They will listen without judgment, explain all available options clearly, and help you activate any account tools you need — including self-exclusion — immediately during the same conversation. They will also provide you with information about external support organisations if requested.

We will never attempt to dissuade you from using responsible gaming tools, offer you a bonus as a reason to continue playing, or pressure you in any way. Our responsibility to your wellbeing takes absolute precedence over commercial considerations.